Call Centre Team Leader (Purchasing)

Job Introduction

Motorcycle Purchasing Team Leader – Drive Performance, Lead from the Front

Location: SuperBike Factory, Macclesfield
Salary: £28,000 + Bonus (40k OTE)

Are you a natural motivator with strong negotiation instincts and a head for data? SuperBike Factory is looking for a Purchasing Team Leader to support the Purchasing Manager in leading our high-performing team, ensuring we continue to acquire high-quality bikes and deliver exceptional service to our customers.

If you’re ready for a hands-on role where leadership, communication, and results matter—you could be the one we’re looking for.

Who We Are:
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock and six locations across the UK. Since 2010, we’ve built a business driven by performance, progression, and a deep passion for motorcycles. With over 300 people on the team and exciting growth plans, now is a great time to come onboard.

 What You’ll Be Doing Day-to-Day:

• Buying Motorbikes: Negotiate and approve bike purchases that meet our quality standards, keeping our stock top-tier.
• Lead Conversion: Help ensure Direct Response and CRM leads are contacted quickly and effectively—supporting the team in explaining our unique process and securing purchases.
• Team Development: Support training, coaching, and performance improvement efforts alongside the Purchasing Manager.
• Team Support: Be a go-to presence in the office—available to guide, support, and assist Purchasing Executives with their workload and challenges.
• Performance Tracking: Complete daily trackers, check bike quality, and provide updates to the Purchasing Manager.
• Cross-Team Liaison: Work closely with other departments to ensure smooth coordination across the business.

What We’re Looking For:

• Call-centre leadership experience: Proven background in a target-led environment.
• Team Leader: Skilled in motivating others and supporting their growth—even without direct line management responsibility.
• Confident Multitasker: You’re comfortable prioritising tasks effectively.
• Clear Communicator: Confident liaising with colleagues, customers, and departments across the business.
• Self-Motivated: Results-driven and confident in managing time and tasks with minimal oversight.

What You Can Expect:

• Fast-Paced Environment: Work in a high-energy, data-driven team where decisions are made quickly and every day brings new challenges.
• Weekend Working: This is a full-time role that includes weekend shifts as part of your regular rota.
• Real Impact: The decisions you support—on purchasing, lead handling, and quality—directly shape what we buy, when we buy, and ultimately how well we sell.
• Growth Opportunity: You’ll develop your leadership and commercial skills in a business that rewards initiative and drive.

Some of the benefits you’ll receive:

• Netflix Membership
• Gymflex Benefit
• Group Life Assurance
• 15% Staff Discount on Accessories
• Staff Discounts on bikes
• Cycle to Work Scheme
• Bereavement support, Critical illness support, Legal support, Fitness plans & nutrition advice, Physiotherapy & Mental Health Consultation, 24/7 Employee Doctor Help Line
• Enhanced Maternity or Paternity leave and enhanced sickness pay

Ready to step into a role where you can lead, deliver, and make a real impact? Apply now and help shape the future of bike buying at SuperBike Factory.
 
** We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers.  On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.
 NB. Employment credit searches will not affect your credit rating.