Parts and service advisor

Job Introduction

Parts & Service Advisor – Passionate About Motorcycles and Customer Service?
 
Location: SuperBike Factory, Macclesfield
Salary: £27,000 per year
Full-Time | Customer-Facing Role

Are you organised, approachable, and great with people? If you’re passionate about motorcycles and enjoy delivering excellent customer service, we’d love to have you join the team at SuperBike Factory as a Parts & Service Advisor. 

Who We Are:
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock and six UK locations. Since launching in 2010, we’ve grown rapidly—employing over 300 colleagues and continuing to expand. At our Macclesfield site, you’ll be part of a friendly, supportive service team helping riders get back on the road quickly and confidently.

What You’ll Be Doing:

• Customer Interaction: Greet customers in person and by phone, listen to their needs, and guide them through the service journey.
• Service Coordination: Manage booking schedules, liaise with technicians, and ensure a smooth handover from service desk to workshop.
• Parts & Stock: Advise on parts availability, manage stock levels, and ensure items are ordered in a timely manner.
• Sales Support: Recommend additional services, accessories, or upgrades based on customer needs.
• Admin & Records: Handle customer paperwork, process payments, and keep systems up to date with accurate service and stock records.

What We’re Looking For:

• Previous experience in a Parts or Service Advisor role, ideally in automotive or motorcycle retail
• Familiar with workshop operations, parts ordering, and booking systems
• Great communication skills and a friendly, customer-first approach

What You Can Expect:

• A supportive, team-based environment with a focus on quality customer interactions
• The chance to work closely with technicians and sales teams in a fast-paced dealership setting
• Plenty of opportunity to grow and develop, with clear progression paths and on-the-job training
• A genuine motorcycle culture—you’ll be working with people who love what they do

Benefits:

• Netflix Membership
• Gymflex Benefit
• Group Life Assurance
• 15% Staff Discount on Accessories
• Staff Discounts on Bikes
• Cycle to Work Scheme
• Wellbeing Support: Bereavement, critical illness, legal advice, fitness & nutrition plans, physiotherapy, mental health consultations
• 24/7 Access to an Employee Doctor Helpline
• Enhanced Maternity/Paternity Leave and Enhanced Sickness Pay

Ready to deliver top-notch service and work with a team that shares your passion for bikes? Apply today and let’s get moving.

** We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers.  On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.
 NB. Employment credit searches will not affect your credit rating.**